Policies, Terms & Conditions
SHIPPING, DELIVERY & MODIFYING ORDERS
🇦🇺 Australian Shipping & Delivery Information
| Standard Shipping (AusPost Standard) | ||
|---|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane, Canberra, Adelaide) |
2-6 Business Days |
FREE for Orders over $100 (AUD)
$10 (AUD) for Orders under $100 (AUD) |
| Regional Areas | 4-8 Business Days | |
| Remote Areas | 7-12 Business Days | |
|
Pricing FREE for Orders over $100 (AUD) $10 (AUD) for Orders under $100 (AUD) |
||
| Express Shipping (AusPost Express) | ||
|---|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane, Canberra, Adelaide) |
1-3 Business Days |
$10 (AUD) for Orders over $100 (AUD)
$13 (AUD) for Orders under $100 (AUD) |
| Regional Areas | 2-5 Business Days | |
| Remote Areas | 3-7 Business Days | |
|
Pricing $10 (AUD) for Orders over $100 (AUD) $13 (AUD) for Orders under $100 (AUD) |
||
🇳🇿 New Zealand Shipping & Delivery Information
| Standard Shipping (AusPost Standard) | ||
|---|---|---|
| New Zealand | 5-14 Business Days |
FREE for Orders over $100 (NZD)
$10 (NZD) for Orders under $100 (NZD) |
|
Pricing FREE for Orders over $100 (NZD) $10 (NZD) for Orders under $100 (NZD) |
||
🇺🇸 United States Shipping & Delivery Information
| Express Shipping (AusPost Express) | ||
|---|---|---|
| United States | 3-9 Business Days |
FREE for Orders over $100 (USD)
$10 (USD) for Orders under $100 (USD) |
|
Pricing FREE for Orders over $100 (USD) $10 (USD) for Orders under $100 (USD) |
||
🌍 International Shipping & Delivery Information
(Excludes AU, NZ & US)
| Standard Shipping (AusPost Standard) | ||
|---|---|---|
| International (Excludes AU, NZ & US) |
Estimated delivery time frames vary per country and region. For a guide on International delivery times CLICK HERE |
Flat rate of $30 (AUD) |
|
Pricing Flat rate of $30 (AUD) |
||
🦘 All orders ship from our warehouse in Sydney, Australia!
📦 Once your order arrives in your destination country, it will be processed by your national postal service.
⚡️ We aim to dispatch within 24 hours on business days.
📅 If you need your order by a certain date, we highly recommend choosing an Express Post option at Checkout (if available in your region) to ensure your delivery is taken as high priority through the postal system.
🛑 Please understand that severe weather, bush fires, flood, aircraft mechanical failures, high volume of orders during festive seasons, and other such calamities may impact delivery times.
International Customs & Duty Taxes
International Customs & Duty Taxes
We do not take responsibility for any duties and taxes charged to delivery to your country of origin.
For New Zealand, all shipments exceeding the sales value of $1000 or more will incur a duties and taxes charge. You can calculate your expected duties and taxes by visiting the New Zealand What’s My Duty Estimator.
For USA, all shopments exceeding the sales value of $800 or more will incur a duties and taxes charge. For more information please refer to the USA customs website.
For UK orders you may need to pay customs and duties on orders that exceed 135 pounds. These are payable to UK Customs upon entry into the UK. For more information, please refer to the UK customs website.
For all other countries, please refer to your local government duties and taxes website. We are legally required to declare the total value paid on international shipments. Salty Crush reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
Shipping Insurance
Shipping Insurance
For information about Salty Crush Shipping Insurance, please Click Here
Modifying or Cancelling an Order
While we try our best to accommodate any queries you have including cancelling or modifying your order. Due to the high volume of orders we receive, we can not modify an order if it was placed before 9:30 am or after 5:00 pm AEST, during a sale, during peak seasons, or over the weekend.
If an item or order is cancelled, please allow 3-5 business days for the refund value to process back to your account. Our store credits will be available to use immediately. If your order has been dispatched changes cannot be made to the order.
If you need to update your shipping address, please contact us immediately via our Help Center or via email at info@saltycrush.com with the subject line 'URGENT'. Be sure to include your order number and the changes you'd like to make. We will attempt to manually request a redirect on your behalf through Australia Post.
Please note that orders shipped to a PO BOX are unable to be redirected.
We kindly ask that you take extra care when entering your address and be careful when auto fill is on in case your address has changed but not updated through auto fill.
What if I purchased just before or just after a sale or promotion?
What if I purchased just before or just after a sale or promotion?
If you purchase an order before or after a Promotional Sale, we are unable to honour sales prices. Due to the nature of sale periods, there is a specified launch date and an end date to make it fair to all customers.
