Shipping Delivery Information
All Australian standard orders of $100.00 or more are shipped with Australia Post or Couriers Please for FREE! A flat rate of $10.00 applies to all orders under $100.00 and will be sent with Australia Post or Couriers Please. If you wish to have your items sent Express, Simply choose our Express Delivery service at the checkout when placing your order. Be sure to specify somewhere safe to leave your parcel.
*Delivery time is estimated at 1-3 business days (express post) for most metropolitan suburbs, and larger regional areas when you order before our 2:00pm Sydney time cut-off. The standard delivery time for standard post is 2-5 business days. If you need a parcel by a certain date we highly recommend express post. Please understand that severe weather, bush fires, aircraft mechanical failures, high volume of orders during festive season and other such calamities may affect this delivery time.
There are currently delays with National and International shipping due to Covid19.. The couriers are doing everything that they can to get the parcel to you in a timely manner, however due to cancelled flights, large volume of parcels etc, this unfortunately is taking longer than the specified shipping time frame. Parcels are also waiting for an extended period of time with no scans or updates due to the sheer number of parcels waiting to be processed.
The express time frame guarantee is currently suspended with Australia Post, but these parcels still take priority over standard shipping.
Once we send off the parcel there is unfortunately nothing that we can do to speed up the process so we kindly ask you to be patient at this time.
For International orders: Please check the Australian Post website before ordering to see the latest information on your country. Australian Post have suspended shipping to some countries, or sending them by sea fright which can occur even longer delays. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
Please note: If you are sending an order to an AUSTRALIAN POST PO BOX or Post Office, you will need to request at checkout to have your order sent Via Australia Post as Couriers Please will not deliver to these addresses and the items will be returned to sender. We do not recommend sending orders to Australia Post Offices unless you work in the office as you will need to be present to accept the parcel upon delivery. Australia Post reserve the right to refuse delivery on items that are not claimed by the addressee on the parcel upon delivery.
MODIFYING OR REQUESTING TO CANCEL YOUR ORDER:
Salty Crush will gladly add or remove items from your order, as long as the request has been received before 10am Monday- Friday.
*Please note we are unable to adjust any orders during Flash Sales, Promos, Orders placed during the weekend, or our busy periods*
If an item or order is cancelled, please allow 3-5 business days for the refund value to process back to your account. Our Store Vouchers will be available to use immediately. If your order has been dispatched changes cannot be made to the order or address. If you purchase an order before or after a sale- we are unable to honor the sales price due to the nature of sales periods, there needs to be a launch and a cut of time set to make it fair to all customers.
CUSTOMS DUTIES AND TAXES ON INTERNATIONAL ORDERS
We do our best to avoid customs duties and taxes on international orders. However we do not take responsibility for any duties or taxes charged to deliver to your particular country.
In the event that an international order attracts custom duties or taxes, please use an online calculator or refer to your governments website regarding duties and taxes.
For New Zealand, all shipments sent exceeding the sales value of $190 AUD will incur a duties and taxes charge. You can calculate your expected duties and taxes by visiting the New Zealand What's My Duty Calculator.
For UK orders you may need to pay customs duties on orders that exceed 135 pounds. You will need to pay VAT on all orders over 15 pounds. These are payable to UK customs upon entry into the UK. For more information, please refer to the UK customs website.
For all other destinations countries, please refer to your local government duties and taxes website. We are legally required to declare the total value paid on international shipments. Salty Crush reserves the right to deduct any returns costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.