Items must be returned within 21 days of receiving your order. We suggest all items are tried on as soon as they are recieved to ensure you are able to return items within this time frame. Please be careful when trying on items for the first time as we will not accept any items that have deodorant, in-scents or perfume smells, makeup, fake tan stains, pet fur or any marks at all and it will be reshipped back to you once received and inspected. Items must be returned in original condition, unworn (not worn for longer than trying the item/s on), unaltered, unwashed and with their tags attached. We do not accept any returns which are purchased from our SALE page. These garments are final sale items marked down outside of a sitewide sale. Please note all SALE's are subject to their own terms and conditions and will have the guidelines as to whether product is eligible to be returned in all banners promoting the sale. We ask that you carefully read the sale banners so you are aware of the terms and conditions prior to purchasing.

If you're return is recieved in our warehouse outside of the 21 days of recieving your delivery a $10.95 AUD late fee will be deducted from your store credit. If we receive a return that includes a final sale item please note you will incur a $10.95 AUD fee which will be deducted from your store credit.

Should you receive a faulty product you will need to contact our lovely customer service team via our Help Center or email at info@saltycrush.com . You will need to provide a clear photo of the faulty item. We will review and replace the item as soon as possible. If the item is sold out, we can replace the item with another item to the same value (purchase price). If we are unable to replace the item under the circumstances of a faulty garment ONLY we will be happy to provide you with a refund for the price of the item ONLY. TO BE ELIGIBLE AS FAULTY: An item is only considered faulty if the fault is by manufacture not general wear and tear. This includes: open seams, broken zippers or buttons, broken elastic loops, puckering, colour runs. INELIGIBLE AS FAULTY: If care instructions are not followed, we encourage that all our garments are cold hand washed and hung out to dry in the shade. As our garments are delicate and may become damaged if the correct care instructions are not followed. Due to the nature of some fabrics composed for the fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes. A worn item with makeup stains or a garment that is damaged due to not following proper care instructions may not be classified as faulty by manufacturer and may be unsuitable for our faulty returns process. Please note that Salty Crush must be notified within 7 days of delivery for the faulty item in order to deem it as a manufacturing fault, or else it will be deemed as general wear and tear. We are happy to replace your approved faulty item with the identical item when possible. As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major to repair.

Salty Crush Returns Policy | Faulty Item Support & Black Friday Terms

Q: INTERNATIONAL RETURNS

Pre-Paid Label via our Portal You can return items via our portal here for store credit only. All international pre-paid returns are a set fee of USD 9.95 which is deducted from your store credit. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached. Please allow up to 7-10 business days for your store credit to be issued from its arrival in our warehouse. Once you receive your return label, please book a collection or visit your nearest DHL drop-off point to send your items back to us. Self-Postage Returns Return your items at your own cost, with the shipper of your choice. All returns are processed as a store credit only. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached. International Returns Shipping Address: Unit 1/1-7 Ada Avenue BROOKVALE, NSW 2100 AUSTRALIA Please ensure you have completed the returns slip that is included in your parcel so that our team can process your return accordingly. *Please note that if you have paid duties as a part of your order, these are paid to your local government and not to Salty Crush. This means we are unable to refund any duties charged if a return is made. You can apply to your local government for reimbursement.

SALTY CRUSH RETURNS

Policies, Terms & Conditions

We want you to be completely satisfied with your Salty Crush purchase. If you change your mind for any reason, the item does not suit you or it is the wrong size we'll gladly accept a return of any full priced item for a STORE CREDIT ONLY in the form of a gift card.

CLICK HERE FOR OUR RETURNS PORTAL

Returning your order via our portal is quick and easy! Simply follow the steps below:

1. Head over to our returns portal linked above

2. Eligible returns are to be sent back within 21 days of receiving your parcel and can be returned for a store credit only.

3. Follow the prompts on our portal to complete your return request and prepaid return shipping label.

4. Package up your return items with our reusable packaging and attach your return label to the outside of the package.

5. Only 1 return label per order is accepted and we do not allow multiple orders to be returned on a single return shipping label.

6. Drop off your return at your local Australia Post. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.

7. Once your return is received at our warehouse, it can take our returns team up to 7 business days to process your store credit.

*Please note: initial shipping costs are non-refundable, and will not be included in your store credit.

RETURN ELIGIBILITY

Items must be returned within 21 days of receiving your order. We suggest all items are tried on as soon as they are recieved to ensure you are able to return items within this time frame.
Please be careful when trying on items for the first time as we will not accept any items that have deodorant, in-scents or perfume smells, makeup, fake tan stains, pet fur or any marks at all and it will be reshipped back to you once received and inspected.
Items must be returned in original condition, unworn (not worn for longer than trying the item/s on), unaltered, unwashed and with their tags attached.
We do not accept any returns which are purchased from our SALE page. These garments are final sale items marked down outside of a sitewide sale.
Please note all SALE's are subject to their own terms and conditions and will have the guidelines as to whether product is eligible to be returned in all banners promoting the sale. We ask that you carefully read the sale banners so you are aware of the terms and conditions prior to purchasing.

INTERNATIONAL RETURNS

Pre-Paid Label via our Portal

You can return items via our portal here for store credit only. All international pre-paid returns are a set fee of USD 9.95 which is deducted from your store credit. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached.

Please allow up to 7-10 business days for your store credit to be issued from its arrival in our warehouse.

Once you receive your return label, please book a collection or visit your nearest DHL drop-off point to send your items back to us.

Self-Postage Returns

Return your items at your own cost, with the shipper of your choice. All returns are processed as a store credit only. You are eligible to return items within 30 days of receiving your order. All items must be in original condition, unworn, unwashed, and with tags attached.

International Returns Shipping Address:

Unit 1/1-7 Ada Avenue
BROOKVALE, NSW 2100
AUSTRALIA

Please ensure you have completed the returns slip that is included in your parcel so that our team can process your return accordingly.

*Please note that if you have paid duties as a part of your order, these are paid to your local government and not to Salty Crush. This means we are unable to refund any duties charged if a return is made. You can apply to your local government for reimbursement.

BLACK FRIDAY SALE RETURN POLICY

Sale items at 50% Off RRP or over will not be returnable nor exchangeable so please choose carefully before completing your order.

POSSIBLE FEES

If you're return is recieved in our warehouse outside of the 21 days of recieving your delivery a $10.95 AUD late fee will be deducted from your store credit.
If we receive a return that includes a final sale item please note you will incur a $10.95 AUD fee which will be deducted from your store credit.

EXCHANGES

Unfortunately we are unable to process exchanges due to high turnover of stock. Once your return is processed in our warehouse your store credit will be issued for you to repurchase a new size, style or colour.

FAULTY ITEMS

Should you receive a faulty product you will need to contact our lovely customer service team via our Help Center or email at info@saltycrush.com. You will need to provide a clear photo of the faulty item. We will review and replace the item as soon as possible. If the item is sold out, we can replace the item with another item to the same value (purchase price).

If we are unable to replace the item under the circumstances of a faulty garment ONLY we will be happy to provide you with a refund for the price of the item ONLY.

TO BE ELIGIBLE AS FAULTY:

An item is only considered faulty if the fault is by manufacture not general wear and tear.
This includes: open seams, broken zippers or buttons, broken elastic loops, puckering, colour runs.

INELIGIBLE AS FAULTY:

If care instructions are not followed, we encourage that all our garments are cold hand washed and hung out to dry in the shade. As our garments are delicate and may become damaged if the correct care instructions are not followed.
Due to the nature of some fabrics composed for the fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
A worn item with makeup stains or a garment that is damaged due to not following proper care instructions may not be classified as faulty by manufacturer and may be unsuitable for our faulty returns process.
Please note that Salty Crush must be notified within 7 days of delivery for the faulty item in order to deem it as a manufacturing fault, or else it will be deemed as general wear and tear.

We are happy to replace your approved faulty item with the identical item when possible. As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major to repair.

INCORRECT OR MISSING ITEM

Our team works hard to ensure the accuracy of all orders, but mistakes can happen. If you receive an item or size that is different from what you ordered please contact our customer service team via our Help Center or email at info@saltycrush.com with your Order Number, a photo of the item you received that is incorrect and the name of the product you ordered. Our team will help you get this all sorted for you as quickly as possible.

SITEWIDE SALE RETURN POLICY

Items purchased during a sitewide sale or flash sale can be returned for a store credit only, no refunds. You will be able to return the items for a store credit within 21 days of receiving your delivery.

A flash sale or sitewide sale is that in which Salty Crush advertise through banners on our website, through our social media channels and which are notified through our newsletter with a start date/time and end date/time. Each sale is subject to their own terms and conditions regarding eligibility to return these items, please read all promotional banners and content carefully prior to purchasing. Examples: EOFY Sale, Mother’s Day Sale, 50% OFF KNITWEAR, etc.