CLUB CRUSH REWARDS FAQ’S

ALL ABOUT CLUB CRUSH REWARDS

WHAT IS CLUB CRUSH REWARDS?

Club Crush is all about rewarding you, our lovely loyal Salty Crush Babes! There are three tiers to Club Crush Rewards; Boho Duchess, Boho Princess and Boho Queen.

To claim your next crown you need to do two things: earn Crush Points and refer your friends.

Start by becoming a Boho Duchess and join Club Crush Rewards. 

Boho Duchess - Your grace, you are now a Boho Duchess. 

As soon as you join Club Crush Rewards you earn 25 Crush Points and become a Boho Duchess. In this tier you earn one Crush Point for every $1 you spend, you have access to Double Point Days and 150 Crush Points on your Birthday!   

Boho Princess - Your Royal Highness you are now a Boho Princess.

Once you have earned 400 Crush Points you are promoted to a Boho Princess! Now you will earn 1.25 Crush Points for every $1 you spend and have access to other perks like early access to sales and new arrivals. 

Boho Queen - Your Majesty, you are now a Boho Queen. 

Earn 900 points to be crowned a Boho Queen! As Salty Crush royalty you will earn 1.50 Crush Points for every $1 you spend. You will also have access to VIP only sales as well as your Birthday treat and double point days. Enjoy all the perks of being a Salty Crush Boho Queen.

HOW DO I CLAIM MY NEXT CROWN?

You need to earn a certain amount of Crush Points to claim the throne. 

Boho Duchess

0 - 399 Crush Points

Boho Princess

400 - 899 Crush Points

Boho Queen

Earn 900 Crush Points To Be Crowned A Boho Queen 

SIGNING UP

HOW DO I JOIN CLUB CRUSH REWARDS?

Joining is easy! Just click the Create An Account button on the Rewards Page to get started. Once you're registered, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

EARNING POINTS

WHAT ARE CRUSH POINTS?

Crush Points are like Salty Crush coins! You can exchange your Crush Points for coupons to spend on Salty Crush goodies. 100 Crush Points = $10 Coupon to spend on Salty Crush, when you spend $100 or more. 

HOW DO I CHECK MY CRUSH POINTS BALANCE?

Your up-to-date points balance is always displayed at the top of your rewards page for you once you are logged in to your account. Click here to access the Rewards Page.

HOW CAN I EARN CRUSH POINTS?

You can earn points by participating in any of our Club Crush promotions or by placing your order for your next Salty Crush goodies! Make sure you are logged into your Club Crush account when placing your orders. Please note all orders must be placed by payment method only, credit notes from returns are unable to be used to accrue points. You can see all the fun ways to start earning points on the Rewards Page.

CAN I EARN CRUSH POINTS ON MY PREVIOUS ORDERS BEFORE JOINING CLUB CRUSH?

Like all new things, we must start fresh! We appreciate everyone's loyalty and past Salty Crush purchases, but we must be fair to all our Salty Crush customers. You get 25 Crush Points when you join Club Crush, so you can start earning points in no time at all! 

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

We currently require you to have enough points to redeem any of the rewards you see listed on the Rewards Page

REDEEMING POINTS

HOW DO I REDEEM MY CRUSH POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the Rewards Page to view your points and click the 'Redeem' button to redeem your rewards.

WHAT CAN I REDEEM MY CRUSH POINTS FOR?

Glad you asked babe! We want to make it easy and fun to redeem your hard-earned points. Just visit the Rewards Page to view all of our exciting reward options.

CAN I MERGE TWO EMAILS/ACCOUNTS TOGETHER AND ACCESS POINTS?

Glad you asked babe! We must be fair to all our lovely customers. Points are unable to be merged with another accounts points. We encourage to stick with one email and please reach out to us if an email address needs to be updated. Just visit the Rewards Page to view all of our exciting reward options in your preffered account.

WHAT DO I HAVE TO SPEND TO REDEEM MY CRUSH POINTS COUPON?

To redeem your coupon on your next order, you’ll need to spend a minimum of $100 for it to apply. For example, if you have a $10 coupon, this means your order will be brought down to $90, and so on.

CAN I REDEEM MULTIPLE COUPONS IN ONE TRANSACTION?

Only one coupon can be redeemed at a time. If you have multiple coupons in your account, you can choose which coupon you want to redeem at checkout. 

DOES IT COST ANYTHING TO BEGIN EARNING CRUSH POINTS?

Signing up to Club Crush is 100% free, and you can start earning points even without making purchases. Make sure to visit the Rewards Page to see how you can start earning Crush Points. 

DO I HAVE TO ENROL OR REGISTER IN INDIVIDUAL PROMOTIONS?

Once you register for a Club Crush account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just log into your account and fulfil the requirements of a promotion, and we'll post the points straight to your account!

HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

When you make a purchase or a friend you have referred makes a purchase, your points will be added to your account when the Salty Crush Team has fulfilled and shipped your order. 

Once you complete a promotion, for example follow us on Facebook, you will receive your Crush Points into your account instantly. If your points don’t appear on your account by the following day please get in touch with our friendly customer service team at info@saltycrush.com 

DO MY POINTS EXPIRE?

If your Club Crush Rewards account has been inactive for 12 months, your points will expire. To keep your Club Crush account active, be sure to keep earning and redeeming your points.

REFUNDS

WHAT HAPPENS TO MY POINTS IF I MAKE A REFUND?

When you refund an item, you lose the associated points you originally earned from buying the item in the first place.

For example, let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place. 

Your points are removed from your account once your refund has been processed by the Salty Crush team.

BIRTHDAY REWARDS

WHEN DO I RECEIVE MY BIRTHDAY POINTS?

We all deserve to be spoiled on our Birthdays! So here’s 150 Crush Points on us. Your points will be awarded to you automatically on your Birthday if you have already signed up and added your Birthday date to your account. 

TIERS

WHEN WILL I SEE THAT I’VE CLAIMED MY NEXT CROWN AND ENTERED INTO THE NEXT TIER?

Once your points have been added to your account you will see you have entered into the next tier on your Rewards Page. You’ll know when your account has levelled up as you’ll receive an email letting you know. 

REFERRALS

HOW DO THE REFERRAL DISCOUNTS WORK?

On the Referrals Page you can introduce a friend to Salty Crush and gift them a $20 coupon to use on their first purchase of $100 or more. When your friend shops with this coupon you earn $20 in Crush Points! You can refer as many friends as you like, but remember they must be new to Salty Crush.  

TROUBLESHOOTING

I PURCHASED SOMETHING BUT DIDN’T RECEIVE MY CRUSH POINTS. PLEASE HELP!

Crush Points are only assigned to customers who sign up to be a part of Club Crush Rewards. If you believe you should have received points for a recent purchase, you can contact the very helpful customer service team on chat or via info@saltycrush.com

WHY ARE MY CRUSH POINTS LOWER THAN MY PURCHASE TOTAL?

You earn Crush Points on the total of your product cost. If your purchase total includes a shipping cost and GST cost, you do not earn Crush Points on these. 

For example, if you purchase a dress costing $70 and your total order comes to $80 with $10 Standard shipping and $7 GST your total Crush Points would be 63. 

WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email. Of course feel free to email info@saltycrush.com if you have any further concerns or questions.

HOW DO I RESET MY CLUB CRUSH REWARDS PASSWORD?

On the Account sign-in page, select ‘Forgot your password?’ and follow the instructions.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT CLUB CRUSH?

Please send us a chat on our website or an email to info@saltycrush.com and our lovely Customer Service team will gladly assist you in any queries regarding your points.