Shipping & Delivery Information | Order Modifications

SHIPPING, DELIVERY & MODIFYING ORDERS

Policies, Terms & Conditions

Thank you for choosing Salty Crush as your go-to online shopping destination. We love our Salty Crush tribe and we hope you love your new and beautiful garments.

Australian Shipping & Delivery Information

If you need a parcel by a certain date we highly recommend choosing express post at the checkout to ensure your delivery is taken as high priority through the Australia Posts system.

Please understand that severe weather, bush fires, aircraft mechanical failures, high volume of orders during festive seasons and other such calamities may affect these delivery times.

International Shipping & Delivery Information

All other countries a flat rate of $30. These orders are shipped via standard shipping.

Estimated delivery time frames vary depending on your country of origin. For a guide on estimated delivery times please Click Here

International Customs & Duty Taxes

We do not take responsibility for any duties and taxes charged to delivery to your country of origin.

For New Zealand, all shipments exceeding the sales value of $1000 or more will incur a duties and taxes charge. You can calculate your expected duties and taxes by visiting the New Zealand What’s My Duty Estimator.

For USA, all shopments exceeding the sales value of $800 or more will incur a duties and taxes charge. For more information please refer to the USA customs website.

For UK orders you may need to pay customs and duties on orders that exceed 135 pounds. These are payable to UK Customs upon entry into the UK. For more information, please refer to the UK customs website.

For all other countries, please refer to your local government duties and taxes website. We are legally required to declare the total value paid on international shipments. Salty Crush reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

Shipping Insurance

For information about Salty Crush Shipping Insurance, please Click Here

Modifying or Cancelling Order

While we try our best to accommodate any queries you have including cancelling or modifying your order. Due to the high volume of orders we receive, we can not modify an order if it was placed before 9:30 am or after 5:00 pm AEST, during a sale, during peak seasons, or over the weekend.

If an item or order is cancelled, please allow 3-5 business days for the refund value to process back to your account. Our store credits will be available to use immediately. If your order has been dispatched changes cannot be made to the order.

If you need to update your shipping address, please contact us immediately via our Help Center or via email at info@saltycrush.com with the subject line 'URGENT'. Be sure to include your order number and the changes you'd like to make. We will attempt to manually request a redirect on your behalf through Australia Post.

Please note that orders shipped to a PO BOX are unable to be redirected.

We kindly ask that you take extra care when entering your address and be careful when auto fill is on in case your address has changed but not updated through auto fill.

What if I purchased just before or just after a sale?

If you purchase an order before or after a FLASH SALE, we are unable to honour sales prices due to the nature of sale periods, there is a specified launch date and an end date to make it fair to all customers.